Category Archives: Tensabarrier Online

Tensator Virtual Assistant blends man and machine (Video)

 

In an age where consumers prefer to interact with technology, contact with an actual human being is becoming an antiquated — and often avoided — concept. But for those looking for the perfect balance between man and machine, or who miss a little bit of the human element, a “virtual” person might do the trick.

Enter the Tensator Virtual Assistant Ultra, a product the company calls a next generation digital signage solution. It creates a projected image and creates the illusion of a real person to convey brand messages, impart information and highlight products and promotions.

With a small footprint of 50cm by 50cm, the Virtual Assistant can fit within an aisle or as part of the aisle end caps. The base unit of the Ultra is made up of interchangeable covers, creating a full surround or three-sided wrap if placed flush against a wall, making it ideal for advertising and promotion, according to a news release on the product.

Visit Retail Customer Experience.com to read the full article.

 

Tensator Virtual Assistant blends man and machine (Video)

 

In an age where consumers prefer to interact with technology, contact with an actual human being is becoming an antiquated — and often avoided — concept. But for those looking for the perfect balance between man and machine, or who miss a little bit of the human element, a “virtual” person might do the trick.

Enter the Tensator Virtual Assistant Ultra, a product the company calls a next generation digital signage solution. It creates a projected image and creates the illusion of a real person to convey brand messages, impart information and highlight products and promotions.

With a small footprint of 50cm by 50cm, the Virtual Assistant can fit within an aisle or as part of the aisle end caps. The base unit of the Ultra is made up of interchangeable covers, creating a full surround or three-sided wrap if placed flush against a wall, making it ideal for advertising and promotion, according to a news release on the product.

Visit Retail Customer Experience.com to read the full article.

 

Self Service on the Rise: Speed and Convenience

Several recent industry reports and surveys tracking self-service trends have seen a jump in the use of automated self-services.  According to an infographic compiled by 1-to-1 Media, “Self-Service is a growing global trend that’s helping customers to get the optimal experience they’re looking for more quickly.” 

With the advancements made by each technologically savvy generation, there is a growing consumer need to be able to help themselves, manage their purchase, and see more immediate results.  They also have a higher expectation for more self-service offerings whether at retail outlets, banks, supermarkets, post offices, medical facilities, pharmacies, motor vehicle departments, airports, seaports, hotels or train stations – virtually anywhere.   

With this in mind, the time is ripe for each of these vertical industries to examine which of their offerings can in fact benefit from being turned into an automated self-service operation that will successfully and happily get customers what they want in an expedited manner – where they are ensured a quick, fair and successful transaction.

When looking at service offerings that can be automated here are some points to consider:

  • Is the transaction something that is needed 24 hours a day – or could self-service automation enable it to be offered 24 hours a day?
  • How long does the average transaction take when handled by staff?
  • How long would the average transaction take if automated?
  • How long is the waiting period on average to service a customer?
  • How much time would be saved if the service was automated?
  • How complex is the transaction you are looking to automate?
  • Can you realize cost-savings by enabling customers to help themselves?
  • Will your customer experience/customer journey improve as a result of self service automation – will your offer be competitive, attracting customers?
  • Do you have additional upsell opportunities as a result of self service automation?

If you are pondering these questions, you are not alone. Consider talking to a Tensator self-service automation specialist to understand your options. Contact Tensator today.

 

Self Service on the Rise: Speed and Convenience

Several recent industry reports and surveys tracking self-service trends have seen a jump in the use of automated self-services.  According to an infographic compiled by 1-to-1 Media, “Self-Service is a growing global trend that’s helping customers to get the optimal experience they’re looking for more quickly.” 

With the advancements made by each technologically savvy generation, there is a growing consumer need to be able to help themselves, manage their purchase, and see more immediate results.  They also have a higher expectation for more self-service offerings whether at retail outlets, banks, supermarkets, post offices, medical facilities, pharmacies, motor vehicle departments, airports, seaports, hotels or train stations – virtually anywhere.   

With this in mind, the time is ripe for each of these vertical industries to examine which of their offerings can in fact benefit from being turned into an automated self-service operation that will successfully and happily get customers what they want in an expedited manner – where they are ensured a quick, fair and successful transaction.

When looking at service offerings that can be automated here are some points to consider:

  • Is the transaction something that is needed 24 hours a day – or could self-service automation enable it to be offered 24 hours a day?
  • How long does the average transaction take when handled by staff?
  • How long would the average transaction take if automated?
  • How long is the waiting period on average to service a customer?
  • How much time would be saved if the service was automated?
  • How complex is the transaction you are looking to automate?
  • Can you realize cost-savings by enabling customers to help themselves?
  • Will your customer experience/customer journey improve as a result of self service automation – will your offer be competitive, attracting customers?
  • Do you have additional upsell opportunities as a result of self service automation?

If you are pondering these questions, you are not alone. Consider talking to a Tensator self-service automation specialist to understand your options. Contact Tensator today.

 

Sequestration’s Effect on Airport Queuing

It’s just been implemented and already the effects of sequestration have hit hard.  Lines at major airports have ballooned to 150-200% their normal size, creating delays and headaches for many travelers. According to the Customs and Border Protection agency (CBP), at John F. Kennedy International Airport (JFK) in New York, there were approximately 56 flights with wait times in excess of 2 hours, and 14 flights over 3 hours. Miami International Airport (MIA) reported 51 flights over 2 hours, and 4 flights approached/exceeded 3 hours – all uncharacteristic wait times and a result of reduced staffing.

The consequences of sequestration are only expected to worsen as federal departments implement furloughs and hiring freezes as we head into the busy summer travel season.

While travelers have been advised to get to their airports earlier, there are some other immediate proactive considerations that can be cost effectively implemented to help reduce or ease wait times:

– Deploy Virtual Assistants to deliver highly visual and attention capturing information to deliver clear, consistent messaging to effectively direct and ensure passengers understand all the information they need to know at either boarding, customs or security to improve efficiency, passenger flow and their overall airport experience.   

– Leverage automated queue management systems to determine the best, most effective queuing configuration based on current airport conditions.

– Implement display and signage, post and rope, Tensabarriers® and Single Line Queuing to ensure maximum airport efficiency in getting passengers to where they need to be, keeping them informed and increasing the speed in how passengers get served.

By putting in place these proven queue management solutions, the effects of sequestration as they pertain to long lines can be significantly minimized.  To request a meeting with a queue management specialist please contact Tensator. 

Sequestration's Effect on Airport Queuing

It’s just been implemented and already the effects of sequestration have hit hard.  Lines at major airports have ballooned to 150-200% their normal size, creating delays and headaches for many travelers. According to the Customs and Border Protection agency (CBP), at John F. Kennedy International Airport (JFK) in New York, there were approximately 56 flights with wait times in excess of 2 hours, and 14 flights over 3 hours. Miami International Airport (MIA) reported 51 flights over 2 hours, and 4 flights approached/exceeded 3 hours – all uncharacteristic wait times and a result of reduced staffing.

The consequences of sequestration are only expected to worsen as federal departments implement furloughs and hiring freezes as we head into the busy summer travel season.

While travelers have been advised to get to their airports earlier, there are some other immediate proactive considerations that can be cost effectively implemented to help reduce or ease wait times:

– Deploy Virtual Assistants to deliver highly visual and attention capturing information to deliver clear, consistent messaging to effectively direct and ensure passengers understand all the information they need to know at either boarding, customs or security to improve efficiency, passenger flow and their overall airport experience.   

– Leverage automated queue management systems to determine the best, most effective queuing configuration based on current airport conditions.

– Implement display and signage, post and rope, Tensabarriers® and Single Line Queuing to ensure maximum airport efficiency in getting passengers to where they need to be, keeping them informed and increasing the speed in how passengers get served.

By putting in place these proven queue management solutions, the effects of sequestration as they pertain to long lines can be significantly minimized.  To request a meeting with a queue management specialist please contact Tensator

Reduce the “Shocking” Cost of Electrostatic Damaged Electronic Devices

We are all familiar with the static charge and shock we can receive when walking across a carpet or taking our clothes out of the dryer.  These are just small personal annoyances that don’t cost us anything but maybe some fabric softener; but for companies dealing with electronic devices, the cost of damage caused by electrostatic charges can be quite literally shocking!  According to the Electrostatic Discharge (ESD) Association, the cost of ESD-damaged electronic devices can range from only a few cents for a simple component to several hundred dollars for more complex electronics. Loss of production time due to static attraction is also significant. When associated costs of repair and rework, shipping, labor, and overhead are included, clearly the opportunities exist for significant improvements in reducing losses to ESD and static electricity.

ESD Mini Wall Mounted Barrier

A simple way to address and help cut these costs is for companies to add ESD Visual Safety Reminders in all their Electrostatic Protected Areas (EPA.) EPA’s can range from a small working station to  large manufacturing areas. The main principle of an EPA is that there are no highly charging materials in the vicinity of ESD sensitive electronics, all conductive materials are grounded, workers are grounded, and charge build-up on ESD sensitive electronics is prevented.  International standards are used to define typical EPA and can be found for example from the International Electrotechnical Commission (IEC) or American National Standards Institute (ANSI). Visual Safety Reminders clearly define EPA’s with posts, safe heavy duty retractable barriers, signage and safety reminder/compliance messages.

To ensure personnel see ESD signs at all times and comply with key ESD regulations, consider displaying important ESD safety messages — like reminders to user test ESD control wrist straps or to wear ESD shoes– in post top signage to reinforce regulations at the point of EPA entry and exit.Tensator safety posts, Tensabarriers and ESD Mini Wall Mounted Barriers with the patented Tensator centrifugal braking system are cost-effective, safe and practical solutions which enable companies to clearly define ESD protected areas at the point of entry and exit, ensuring compliance with ESD regulations.  You can even use Tensabarrier webbing to convey safety messages in eye-catching safety yellow, orange and red colors.

All of Tensator’s ESD solutions are easy to install and investing in these cost-effective solutions is a great way to help reduce costly ESD damage.  

 

 

Hot Retail Trend: Combating Showrooming with Storytelling

Tensator Virtual AssistantWhether you are a boutique or a big box, the one sure way to combat showrooming is with storytelling.  Creating a unique customer in-store experience — one that shoppers will want to repeat is a sure way to combat customers leaving your store and going online.  How can retailers engage in storytelling?  According to a recent article in MuseumsandMore.com retailers can create inviting and comfortable “sticky” spaces where customers can linger, engage in a branding experience, and be introduced to new ideas, services and products.  By creating permanent temporary spaces within your store that tell a story, you invite customers to come back again and again.  According to the article, every month, a famous Paris department store invites a high profile celebrity in either sports, fashion, art, literature — to find and gather their “favorite things” from the store and then organize those into a mini department. This approach provides an opportunity for storytelling and ways to connect and identify with the personalities of this internal pop-up.

Next generation digital signage is a great way to create “sticky” spaces and permanent temporary spaces that bridge the gap between digital and brick and mortar.  According to Retailminded.com, digital signage and digital experiences is an increasing trend among retailers that even boutiques are looking to introduce to their stores, offering customers the chance to engage in a way many of them crave – through technology. With affordable options, how you incorporate digital signage and the experience it brings to your  customers depends on you.  But beware of using “technology for technology’s sake,” as most digital signage solutions that are flat screens have already become part of the background “noise” that people have learned to tune out.   For maximum storytelling, consider the possibilities the Tensator Virtual Assistant, a next generation digital signage solution extends – whether in the form of a celebrity, a brand icon or just someone who will share ideas, call your attention to something new and attractive or teach you…about a wine, a perfume, the source of the emerald in a necklace, or provide dinner prep tips to fashion tips…this kind of storytelling not only engages with customers but actually creates behavioral change and encourages people to actually purchase the product/s being promoted.  

 The only limit to the kind of storytelling next generation digital signage provides is your imagination.

Deterring Flash Robs and Retail Theft with Access Control

This year’s NRF event covered a tremendous amount of ground educating retailers on a wide variety of subjects. An article that appeared in the show daily on NRF’s Guidelines on Flash Robs was definitely a worthy read. Flash Robs are an emerging phenomenon in which teens and children, some as young as 11, take part in gathering as an organized mob that has been triggered via social media for the sole purposes of robbing a retailer enmasse.

Retail crime is on the rise from flash robs to straight out shoplifting. According to a recent article in The Guardian, the overall cost of retail crime in the UK has soared by 15.6% in a year to £1.6bn as the sector is targeted by serious, organised criminals. The British Retail Consortium’s Retail Crime Survey 2012 found that nearly one in 20 stores was robbed during this past year. The average cost of each incident tripled to £3,005, from £989 the previous year, a result of more organised offending. The survey indicates there are 2m incidents of shoplifting a year in the UK retail sector as a whole, involving about £200m worth of goods. The average value of goods stolen rose by 28%, to £109. Systematic targeting of higher value goods by organised criminals is the primary cause for the increased cost of retail crime. 

In this news interview of flash rob victim Luke Cho, Mildblend Supply Co. store owner, you can tell he senses something is out of place when he sees streams of teenagers flood through his store doors. His gut tells him to lock the store to prevent more members of a flash mob from entering and preventing the ones in the store from leaving with $3000 worth of jeans.  For a while, this idea seems to thwart the offenders until they figure out how to open the door and make their getaway.

Leveraging this same concept, Tensator access gates provide an excellent way to help prevent and deter flash robs by making it easy to enter a store but difficult to leave with an unpurchased item.  The automatic gates clearly indicate where the store entry is – and there is only one way to enter the store; customers cannot exit back through the entrance gates as an alarm is triggered notifying sales/security staff.  Instead, customers have to follow the flow around the store to the exit which is after the checkout/point of purchase area. Tensator offers different models and customized styles of access gates to meet your store look and feel.  Access gates are an affordable investment that by their presence alone make criminals think twice about an easy getaway – and more importantly help ensure the safety of your employees, customers and merchandise.

 To learn more, visit access gates.

 

 

Here’s What The Future Of Travel Looks Like

When Tupac dazzled audiences at the Coachella music festival last year, it heralded the mainstream arrival of the hologram. There was talk of a touring hologram Elvis and a dancing Marilyn Monroe, but few realized they’d soon interact with holograms on a more personal level at a place close to home: the local airport.

Introducing Paige and Carla. These virtual assistants were the first in a series of hologram personalities to pop up at airports across the United States. Paige made her debut last April at Washington Dulles, greeting and guiding international arrivals through customs as part of a summer-long pilot project. Carla joined the staff at Boston’s Logan International Airport over the summer in a different role, offering tips for getting through security checkpoints in two languages: English and Spanish.

Both Carla and Paige were designed by Tensator, a global leader of queue management solutions.

Check out International Business Times to read the complete article.